Title Account Resolutions Specialist – 3rd Party
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Salary DOE
Start Date Wednesday, November 8, 2017
Location Amherst
Job Information

ACI is proud to have 6 of the top 20 banks in the US, along with several the nation’s largest financial institutions and auto lenders amongst our client roster, We are a Nationally licensed customer care and account receivables management service provider. We have been delivering value in the collections arena for since 1989 – 1Customer at a time!

The Account Resolution Specialist
Will use proven strategies to contact customers to negotiate and collect payment within specified guidelines and laws.
Collections and Call Center experience a MUST!

Essential Duties and Responsibilities:
Achieve monthly Account Resolution Specialist goal as determined by ACI’s bonus structure. (Pro-rated for new hires)
Utilize telephones, letter, dialer and skip tracing techniques to contact customers and collect payment, including outbound calls.
Comply with company policies and procedures (to include all IT required security and privacy policies. and procedures), client standards and all applicable federal, state and regulatory laws.
Ability to comply with minimum work schedule. (includes evening(s) and weekend(s) shifts)
Process credit, debit, check by phone payments.

Requirements:
At least 6 months’ previous experience in customer service, collections, sales, the financial service industry or a related role (Collections preferred)
Basic computer and keyboard skills
Ability to meet minimum scheduling requirements

Generous Compensation Package:
Competitive hourly rate plus bonus potential!
Comprehensive benefit package – health insurance, dental, vision, 401K plan
Reputable and professional work environment
Paid training
Generous paid time off to include paid holidays, vacation, personal time and more
Flexible scheduling – ACI supports work/life balance
Gratifying career growth and development – internal advancement opportunities
Dress casual program, options to raise donations for charities that are important to YOU!

Our company culture is very important to us. Maintaining an environment where associates look forward to coming to work is the key to success for everyone, the customer, the associate and the company. One team, One goal.
To learn more about our current openings apply today!

ACI provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, gender identity, sexual orientation, status as a protected veteran, genetic information, individuals with a disability, and any other basis protected by federal, state or local laws. EOE/AA Disabled/Vet.

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