Title Account Resolutions Specialist – 3rd Party
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Location Amherst / Hamburg
Job Information

Exceeding expectations 1Customer at a time since 1989 – Come See the Difference in Debt Recovery!

A++ Rating with the Better Business Bureau

Do you want to work in a FUN and REWARDING environment? Good, because we are seeking individuals that can live our values! Competitive salary with excellent benefits package available; flexible scheduling to allow you work-life balance; two convenient locations to choose from and so much more

The Account Resolution Specialist is responsible for handling inbound/outbound calls in an attempt to contact consumers in order to negotiate payment within federal, state and client receivable guidelines and laws. Customer service experience, coupled with excellent communication skills are a must; the motivation to assist our clients’ customers in finding solutions to a difficult situation is the key to success!

Generous compensation package:

  • Medical, dental, vision
  • Comprehensive paid training
  • Two weeks paid vacation time at one year of employment (FT)
  • Personal time off available after 90 days paid!
  • 401k plan
  • Life insurance and disability plans to choose from
  • Referral Bonus
  • Monthly employee appreciation days
  • Fun, team environment and many incentives
  • Dress casual program, options to raise donations for charities that are important to YOU!


  • High School diploma or GED
  • At least 6 months’ previous experience in the financial service industry, customer service industry, sales, or a related role (preferred)
  • Outgoing, enthusiastic phone etiquette
  • Knowledge of FDCPA laws and regulations (After paid training)
  • Basic computer and keyboard skills
  • Ability to meet client scheduling requirements

Our company culture is very important to us. Maintaining an environment where associates look forward to coming to work is the key to success for everyone; the customer, the associate and the company as a whole. Community involvement is rewarding; giving back to our community is a very important part of our company culture.

Help US make a difference, come experience the ACI difference!

ACI provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, gender identity, sexual orientation, status as a protected veteran, genetic information, individuals with a disability, and any other basis protected by federal, state or local laws. EOE/AA Disabled/Vet.


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