ACI clients will confirm that our dedication to performing “Best In Class” is second to none. At the same time, we provide the commitment to service that is necessary for a productive business partnership.
What separates us from the rest of the industry?
- Experienced Administrative Staff
- Robust compliance management system (CMS)
- Supportive and Experienced Management Team devoted to your success
- Extensive interactive state of the art new associate training program
- Industry leading skiptrace products
- Professional Staff / Environment
- Accredited by the Better Business Bureau (A+ rating)
- Voted “Best Places to Work In the Collection Industry” 4 years in a row from insideARM.com
- Voted #1 agency in two categories by our largest client, a Top 5 US financial institution in 2014
- Dedicated staff with appropriate account ratios
- Monthly returned check rates less than 1%
- Exceptional Recovery Results
- Highly competitive Monthly Bonus Structure
- Two state-of-the-art locations
Account Resolution Specialist Training
ACI utilizes an extensive training program for every Specialist; which includes classroom instruction, live skiptracing, and one-on-one sessions with the Operation Supervisors and Compliance department. ACA publications and video are used in conjunction with ACI’s training manual, placing an emphasis on all state/federal regulations, the consumer protection act and customer service.