ACI is a full service contact center operation; with focus on customer care and account receivables management. ACI represents some of the country’s largest National and Regional financial institutions.
ACI clients will confirm that our dedication to performing “Best In Class” is second to none. At the same time, we provide the commitment to service that is necessary for a productive business partnership.
What separates us from the rest of the industry?
- Experienced Administrative Staff
- Robust compliance management system (CMS)
- Supportive and Experienced Management Team devoted to your success
- Extensive interactive state of the art new associate training program
- Industry leading skiptrace products
- Professional Staff / Environment
- Accredited by the Better Business Bureau (A+ rating)
- Voted “Best Places to Work In the Collection Industry” 4 years in a row from insideARM.com
- Voted #1 agency in two categories by our largest client, a Top 5 US financial institution in 2014
- Dedicated staff with appropriate account ratios
- Monthly returned check rates less than 1%
- Exceptional Recovery Results
- Highly competitive Monthly Bonus Structure
- Two state-of-the-art locations
Account Resolution Specialist Training
ACI utilizes an extensive training program for every Specialist; which includes classroom instruction, live skiptracing, and one-on-one sessions with the Operation Supervisors and Compliance department. ACA publications and video are used in conjunction with ACI’s training manual, placing an emphasis on all state/federal regulations, the consumer protection act and customer service.