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ACI Partners with CallMiner to Deploy Speech Analytics Companywide

AMHERST, N.Y. — American Coradius International LLC (www.acillc.us), a leader in 1st and 3rd party debt collection services, has partnered with Massachusetts-based CallMiner  (www.callminer.com) to launch CallMiner Eureka Speech Analytics companywide.  CallMiner will be deployed across nearly 200 seats, 2 delivery centers and over 20 client relationships.

This partnership will allow ACI to leverage the power of speech analytics to ensure regulatory compliance and drive superior results through improved call quality.

“ACI is always committed to find innovative ways to leverage technology and improve our processes. The power of CallMiner’s products will allow us to monitor compliance, understand the voice of the customer and drive call quality in a manner that we have not been able to fully capture in the past,” says Robert Duggan, Vice President and Chief Operating Officer with ACI. “Eureka’s automated scorecards, keyword spotting and compliance tools will significantly improve the efficiency and reporting for our Quality Assurance team. Through the vendor selection process, we were most impressed with CallMiner’s understanding of our industry, the completeness of their ‘out of the box’ solution and the engagement that we received from their client services team.”

“CallMiner is pleased to partner with American Coradius International to empower their agents with speech analytics insights to automate the quality assurance and monitoring process, ensure regulatory compliance and drive performance management goals for agent coaching and training,” says Terry Leahy, CallMiner CEO. “We enjoy working with forward-thinking companies that value customer feedback and are always looking for new ways to improve contact center performance.”

https://www.insidearm.com/news/00042738-aci-partners-callminer-deploy-speech-anal/

 

 

ACI Partners With Yondr to provide cutting edge solutions

AMHERST, N.Y. — American Coradius International LLC (www.acillc.us), a leader in 1st and 3rd party debt collection services, has announced a partnership with San Francisco-based startup Yondr (www.overyondr.com) to provide a cutting edge solution to ensuring a “cell phone-free workplace”.

Yondr produces and distributes a lockable phone pouch designed for use in schools, concert venues, corporate offices and more. Yondr has made a splash in recent months in the entertainment world with artists including Dave Chappelle, Alicia Keys and Guns N’ Roses enlisting the company to secure all audience members’ phones in Yondr pouches before entering their shows.  “Phones remain locked and in possession of their owners throughout the duration of a given event,” says Graham Dugoni, Yondr’s Founder and CEO. “Designed to scale seamlessly from intimate to larger settings, Yondr establishes phone-free environments in which security, exclusivity and privacy are of the utmost importance.”

ACI struck a partnership with Yondr while exploring options to improve corporate cell phone controls; while being mindful of employee needs. All ACI employees will be assigned a personal Yondr pouch for their cell phone. Upon entering ACI’s facilities employees, vendors and visitors will be required to secure their cell phone in a self-locking Yondr pouch. Unlocking stations will be made available in non-production areas such as the lobby and cafeteria; where cell phone usage is permitted by company policy.

ACI is very excited to incorporate Yondr’s one of a kind technology to ensure the strongest levels of security when it comes to our client’s and customer’s data. Our goal is to provide a 100% cell phone-free workplace, while allowing our employees to maintain possession of their personal cell phones”, says Robert Duggan, ACI’s Vice President and Chief Operating Officer.

“This is an incredibly natural partnership for Yondr, as our company offers the ideal service to assist ACI in establishing, maintaining and improving upon its already rigorous security standards,” says Dugoni. “We’re looking forward to working hand in hand with ACI in achieving its goals.”

http://www.insidearm.com/news/00042219-aci-partners-san-francisco-based-start-en/

ACI is looking forward to future growth!

ACI’s redesigned office space supports current and future growth for collections, customer service, quality assurance and client servicing departments.

AMHERST, N.Y. — American Coradius International LLC (www.acillc.us), a leader in 1st and 3rd party debt collection services, has announced that they have completed a total redesign and build out in their corporate offices in Amherst, NY.  ACI partnered with Buffalo based   Millington Lockwood Business Interiors to build out 200 work stations; increasing operating capacity by 15%. The build out increased capacity for all areas of operations including collections, client services and quality assurance.

“ACI’s redesigned office space will allow us to increase our servicing capabilities in key areas that align with our current and future growth plans.  The new space will allow us to expand our core teams to support the ongoing growth that we are experiencing; while giving us dedicated areas to host team meetings and client audit staff.” said Robert Duggan, VP and Chief Operating Officer for ACI. “Our team is excited about the growth; and this move represents a continued commitment to build on the successes of our team. We are very proud of our updated office space and hope our clients and employees will share in our excitement.”

Read more by following the link below:

http://www.insidearm.com/news/00042164-aci-completes-buildout-of-corporate-offic/