ACI is a full service contact center operation; with focus on customer care and account receivables management. ACI represents some of the country’s largest National and Regional financial institutions.
ACI prides itself on conducting our business with respect, integrity and an unwavering commitment to compliance and operational excellence.
We place immeasurable value on our client partnerships and the way we represent and protect their brands.
We are committed to providing expert guidance to our customers on their journey to financial success.
Our mission is based on 3 simple principles:
To attract, preserve and grow our client partnerships
To produce exceptional recovery results with a focus on the customer experience and our commitment to regulatory compliance
To ensure a productive, profitable and rewarding environment for each and every member of our team
Frequently Asked Questions
Where can I send written correspondence?
Please send all correspondence to 2420 Sweet Home Rd , Suite 150 Amherst NY 14228
What are your hours of operation?
ACI is open from 8am-8pm Monday- Thursday and 8am-5pm EST on Friday
Where can I make my payments?
- You can self service your account and make payments today at www.acibillpay.com
- You can mail your payments to 2420 Sweet Home Rd , Suite 150 Amherst NY 14228
- Contact our office today at
We have over 29 years experience resolving consumer debt.
Our team members bring passion, commitment, and integrity to our business, they are always here to help.
Our resolution specialists ensure you get the optimum results.