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ACI clients will confirm that our dedication to performing “Best In Class” is second to none. At the same time, we provide the commitment to service that is necessary for a productive business partnership.

What separates us from the rest of the industry?

  • Experienced Administrative Staff
  • Robust compliance management system (CMS)
  • Supportive and Experienced Management Team devoted to your success
  • Extensive interactive state of the art new associate training program
  • Industry leading skiptrace products
  • Professional Staff / Environment
  • Voted “Best Places to Work In the Collection Industry” 4 years in a row from
  • Voted #1 agency in two categories by our largest client, a Top 5 US financial institution in 2014
  • Dedicated staff with appropriate account ratios
  • Monthly returned check rates less than 1%
  • Exceptional Recovery Results
  • Highly competitive Monthly Bonus Structure
  • Two state-of-the-art locations

Account Resolution Specialist Training

ACI utilizes an extensive training program for every Specialist; which includes classroom instruction, live skiptracing, and one-on-one sessions with the Operation Supervisors and Compliance department. ACA publications and video are used in conjunction with ACI’s training manual, placing an emphasis on all state/federal regulations, the consumer protection act and customer service.